@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";.login-container{background-color:var(--bg-primary);min-height:100vh;font-family:var(--font-family);justify-content:center;align-items:center;display:flex}.login-card{width:100%;max-width:400px;padding:40px}.login-title{color:var(--text-primary);text-align:center;margin:0 0 40px;font-size:24px;font-weight:500}.login-form{flex-direction:column;gap:20px;display:flex}.form-group{flex-direction:column;gap:8px;display:flex}.form-group label{color:var(--text-secondary);font-size:14px;font-weight:500}.form-group input{border:1px solid var(--border-color);width:100%;color:var(--text-primary);background:var(--bg-secondary);transition:border-color var(--transition-fast);border-radius:4px;padding:12px 16px;font-size:14px}.form-group input:focus{border-color:var(--accent-green);outline:none}.login-error{background-color:var(--error-bg);border:1px solid var(--error-border);color:var(--error-text);text-align:center;border-radius:4px;margin-bottom:20px;padding:12px;font-size:14px}.login-submit-btn{background-color:var(--button-primary);width:100%;color:var(--button-text);cursor:pointer;transition:background-color var(--transition-fast);border:none;border-radius:4px;margin-top:10px;padding:12px;font-size:14px;font-weight:500}.login-submit-btn:hover{background-color:var(--button-primary-hover)}.login-submit-btn:disabled{opacity:.7;cursor:not-allowed}@media (max-width:480px){.login-card{padding:24px}}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);background:var(--sidebar-bg);border-right:1px solid var(--border-color);z-index:50;flex-direction:column;height:100vh;display:flex;position:fixed;top:0;left:0}.sidebar-logo{height:var(--header-height);border-bottom:1px solid var(--border-color);justify-content:center;align-items:center;display:flex}.logo-icon{background:var(--primary);border-radius:var(--radius-lg);color:#fff;width:40px;height:40px;transition:transform var(--transition-fast);justify-content:center;align-items:center;display:flex}.logo-icon:hover{transform:scale(1.05)}.logo-icon svg{width:24px;height:24px}.sidebar-nav{flex-direction:column;flex:1;align-items:center;gap:4px;padding:16px 0;display:flex}.sidebar-item{border-radius:var(--radius-md);width:44px;height:44px;color:var(--sidebar-icon);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:relative}.sidebar-item svg{width:22px;height:22px}.sidebar-item:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-item.active{background:var(--primary-light);color:var(--primary)}.sidebar-item.active:before{content:"";background:var(--primary);border-radius:0 var(--radius-xs) var(--radius-xs) 0;width:3px;height:24px;position:absolute;top:50%;left:0;transform:translateY(-50%)}.sidebar-item .notification-dot{background:var(--danger);border:2px solid var(--sidebar-bg);border-radius:50%;width:8px;height:8px;position:absolute;top:8px;right:8px}.sidebar-bottom{border-top:1px solid var(--border-color);justify-content:center;padding:16px;display:flex;position:relative}.sidebar-user{cursor:pointer;position:relative}.user-avatar{background:linear-gradient(135deg, var(--primary) 0%, #00b386 100%);color:#fff;width:36px;height:36px;transition:transform var(--transition-fast);border-radius:50%;justify-content:center;align-items:center;font-size:13px;font-weight:600;display:flex}.sidebar-user:hover .user-avatar{transform:scale(1.1)}.user-status{border:2px solid var(--sidebar-bg);border-radius:50%;width:10px;height:10px;position:absolute;bottom:0;right:0}.user-status.online{background:var(--success)}.user-status.away{background:var(--warning)}.user-status.offline{background:var(--text-muted)}.sidebar-item:after{content:attr(title);background:var(--bg-tertiary);color:var(--text-primary);border-radius:var(--radius-sm);font-size:var(--font-size-sm);white-space:nowrap;opacity:0;visibility:hidden;pointer-events:none;transition:all var(--transition-fast);box-shadow:var(--shadow-md);z-index:100;padding:6px 12px;font-weight:500;position:absolute;top:50%;left:calc(100% + 12px);transform:translateY(-50%)}.sidebar-item:hover:after{opacity:1;visibility:visible}.user-menu{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:1000;min-width:240px;padding:8px 0;animation:.2s ease-out slideUp;position:absolute;bottom:calc(100% + 8px);left:16px}@keyframes slideUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.user-menu-header{align-items:center;gap:12px;padding:12px 16px;display:flex}.user-menu-avatar{background:linear-gradient(135deg, var(--primary) 0%, #00b386 100%);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:14px;font-weight:600;display:flex}.user-menu-info{flex:1;min-width:0}.user-menu-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.user-menu-email{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.user-menu-divider{background:var(--border-color);height:1px;margin:8px 0}.user-menu-item{color:var(--text-primary);cursor:pointer;width:100%;transition:background var(--transition-fast);text-align:left;background:0 0;border:none;align-items:center;gap:12px;padding:10px 16px;font-size:14px;text-decoration:none;display:flex}.user-menu-item:hover{background:var(--bg-hover)}.user-menu-item svg{width:18px;height:18px;color:var(--text-secondary);flex-shrink:0}.user-menu-item.logout,.user-menu-item.logout svg{color:var(--danger)}.user-menu-item.logout:hover{background:var(--danger-bg)}.user-menu-item.logout.loading{opacity:.7;cursor:not-allowed;pointer-events:none}.user-menu-item .spinner{animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.transfer-modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:var(--z-modal);background:#0009;justify-content:center;align-items:center;animation:.2s fadeIn;display:flex;position:fixed;inset:0}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.transfer-modal{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);width:100%;max-width:480px;max-height:80vh;box-shadow:var(--shadow-lg);flex-direction:column;animation:.2s slideIn;display:flex}@keyframes slideIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:translate(0)}}.transfer-modal-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.transfer-modal-header h2{font-size:var(--font-size-lg);color:var(--text-primary);margin:0;font-weight:600}.modal-close-btn{border-radius:var(--radius-md);width:32px;height:32px;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;font-size:20px;display:flex}.modal-close-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.transfer-search{border-bottom:1px solid var(--border-color);padding:16px 24px}.transfer-search-input{position:relative}.transfer-search-input svg{color:var(--text-muted);font-size:16px;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.transfer-search-input input{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-md);width:100%;color:var(--text-primary);font-size:var(--font-size-sm);padding:12px 16px 12px 42px}.transfer-search-input input::placeholder{color:var(--text-muted)}.transfer-search-input input:focus{border-color:var(--primary);outline:none}.transfer-user-list{flex:1;max-height:360px;padding:8px 16px;overflow-y:auto}.transfer-section-title{font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);padding:12px 8px 8px;font-weight:600}.transfer-user-item{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);align-items:center;gap:12px;padding:12px;display:flex}.transfer-user-item:hover{background:var(--bg-hover)}.transfer-user-item.selected{background:var(--primary-light)}.transfer-user-avatar{background:var(--bg-tertiary);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;display:flex;position:relative}.transfer-user-avatar img{object-fit:cover;border-radius:50%;width:100%;height:100%}.transfer-user-initials{font-size:var(--font-size-sm);color:var(--text-primary);font-weight:600}.user-status-indicator{border:2px solid var(--bg-secondary);border-radius:50%;width:10px;height:10px;position:absolute;bottom:2px;right:2px}.user-status-indicator.online{background:var(--success)}.user-status-indicator.away{background:var(--warning)}.user-status-indicator.offline{background:var(--text-muted)}.transfer-user-info{flex:1;min-width:0}.transfer-user-name{font-size:var(--font-size-sm);color:var(--text-primary);margin-bottom:2px;font-weight:500}.transfer-user-role{font-size:var(--font-size-xs);color:var(--text-muted)}.transfer-user-stats{font-size:var(--font-size-xs);color:var(--text-secondary);align-items:center;gap:4px;display:flex}.transfer-user-stats svg{color:var(--text-muted);font-size:12px}.transfer-user-select{border:2px solid var(--border-color);width:20px;height:20px;transition:all var(--transition-fast);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.transfer-user-item.selected .transfer-user-select{border-color:var(--primary);background:var(--primary)}.transfer-user-select:after{content:"";background:var(--text-inverse);opacity:0;width:8px;height:8px;transition:all var(--transition-fast);border-radius:50%;transform:scale(0)}.transfer-user-item.selected .transfer-user-select:after{opacity:1;transform:scale(1)}.transfer-modal-footer{border-top:1px solid var(--border-color);gap:12px;padding:20px 24px;display:flex}.transfer-cancel-btn{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--font-size-sm);cursor:pointer;transition:all var(--transition-fast);flex:1;padding:12px 20px;font-weight:500}.transfer-cancel-btn:hover{background:var(--bg-hover);border-color:var(--text-muted)}.transfer-confirm-btn{background:var(--primary);border-radius:var(--radius-md);color:var(--text-inverse);font-size:var(--font-size-sm);cursor:pointer;transition:all var(--transition-fast);border:none;flex:1;padding:12px 20px;font-weight:500}.transfer-confirm-btn:hover:not(:disabled){background:var(--primary-hover)}.transfer-confirm-btn:disabled{opacity:.5;cursor:not-allowed}.transfer-empty{text-align:center;color:var(--text-muted);padding:40px 20px}.transfer-empty svg{opacity:.5;margin-bottom:12px;font-size:48px}.transfer-empty p{font-size:var(--font-size-sm);margin:0}.conversation-timeline{background:var(--bg-secondary);padding:16px 20px}.timeline-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.timeline-header h4{font-size:var(--font-size-sm);color:var(--text-primary);margin:0;font-weight:600}.timeline-toggle{border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-secondary);font-size:var(--font-size-xs);cursor:pointer;transition:all var(--transition-fast);background:0 0;padding:4px 10px}.timeline-toggle:hover{border-color:var(--primary);color:var(--primary)}.timeline-list{padding-left:24px;position:relative}.timeline-list:before{content:"";background:var(--border-color);width:2px;position:absolute;top:8px;bottom:8px;left:7px}.timeline-item{align-items:flex-start;gap:12px;padding:8px 0;display:flex;position:relative}.timeline-dot{background:var(--bg-secondary);border:2px solid var(--border-color);z-index:1;border-radius:50%;justify-content:center;align-items:center;width:16px;height:16px;display:flex;position:absolute;top:12px;left:-24px}.timeline-dot svg{color:var(--text-muted);font-size:8px}.timeline-item.type-created .timeline-dot{border-color:var(--success);background:var(--success)}.timeline-item.type-created .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-assigned .timeline-dot{border-color:var(--info);background:var(--info)}.timeline-item.type-assigned .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-transferred .timeline-dot{border-color:var(--warning);background:var(--warning)}.timeline-item.type-transferred .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-resolved .timeline-dot{border-color:var(--primary);background:var(--primary)}.timeline-item.type-resolved .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-reopened .timeline-dot{border-color:var(--danger);background:var(--danger)}.timeline-item.type-reopened .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-note .timeline-dot{background:#a855f7;border-color:#a855f7}.timeline-item.type-note .timeline-dot svg{color:var(--text-inverse)}.timeline-item.type-tag .timeline-dot{background:#f97316;border-color:#f97316}.timeline-item.type-tag .timeline-dot svg{color:var(--text-inverse)}.timeline-content{flex:1;min-width:0}.timeline-event{font-size:var(--font-size-sm);color:var(--text-primary);line-height:1.4}.timeline-event strong{color:var(--text-primary);font-weight:600}.timeline-event .user-link{color:var(--primary);cursor:pointer;font-weight:500}.timeline-event .user-link:hover{text-decoration:underline}.timeline-meta{font-size:var(--font-size-xs);color:var(--text-muted);align-items:center;gap:8px;margin-top:4px;display:flex}.timeline-time{align-items:center;gap:4px;display:flex}.timeline-time svg{font-size:10px}.timeline-note-preview{background:var(--bg-tertiary);border-radius:var(--radius-md);font-size:var(--font-size-sm);color:var(--text-secondary);border-left:3px solid #a855f7;margin-top:8px;padding:10px 12px;font-style:italic}.timeline-collapsed{background:var(--bg-tertiary);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);align-items:center;gap:8px;padding:12px;display:flex}.timeline-collapsed:hover{background:var(--bg-hover)}.timeline-collapsed-icon{background:var(--primary-light);border-radius:var(--radius-sm);width:24px;height:24px;color:var(--primary);justify-content:center;align-items:center;font-size:12px;display:flex}.timeline-collapsed-text{font-size:var(--font-size-sm);color:var(--text-secondary)}.timeline-collapsed-count{color:var(--primary);font-weight:600}.timeline-empty{text-align:center;color:var(--text-muted);font-size:var(--font-size-sm);padding:24px}.timeline-empty svg{opacity:.5;margin-bottom:8px;font-size:32px}.timeline-load-more{text-align:center;margin-top:12px}.timeline-load-more button{border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-secondary);font-size:var(--font-size-xs);cursor:pointer;transition:all var(--transition-fast);background:0 0;padding:8px 16px}.timeline-load-more button:hover{border-color:var(--primary);color:var(--primary)}.tag-selector{position:relative}.tag-selector-trigger{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--font-size-sm);cursor:pointer;transition:all var(--transition-fast);align-items:center;gap:8px;min-width:150px;padding:8px 12px;display:flex}.tag-selector-trigger:hover,.tag-selector-trigger.open{border-color:var(--primary)}.tag-selector-trigger svg{color:var(--text-muted);transition:transform var(--transition-fast);margin-left:auto;font-size:12px}.tag-selector-trigger.open svg{transform:rotate(180deg)}.tag-selector-dropdown{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);min-width:220px;box-shadow:var(--shadow-lg);z-index:var(--z-dropdown);animation:.15s fadeIn;position:absolute;top:calc(100% + 4px);left:0;right:0}.tag-selector-search{border-bottom:1px solid var(--border-color);padding:12px}.tag-selector-search input{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-sm);width:100%;color:var(--text-primary);font-size:var(--font-size-sm);padding:8px 12px}.tag-selector-search input::placeholder{color:var(--text-muted)}.tag-selector-search input:focus{border-color:var(--primary);outline:none}.tag-selector-options{max-height:240px;padding:8px;overflow-y:auto}.tag-option{border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);align-items:center;gap:10px;padding:8px 12px;display:flex}.tag-option:hover{background:var(--bg-hover)}.tag-option.selected{background:var(--primary-light)}.tag-option-checkbox{border:2px solid var(--border-color);width:16px;height:16px;transition:all var(--transition-fast);border-radius:3px;justify-content:center;align-items:center;display:flex}.tag-option.selected .tag-option-checkbox{background:var(--primary);border-color:var(--primary)}.tag-option-checkbox svg{color:var(--text-inverse);opacity:0;font-size:10px}.tag-option.selected .tag-option-checkbox svg{opacity:1}.tag-option-badge{align-items:center;gap:6px;display:flex}.tag-option-dot{border-radius:50%;width:10px;height:10px}.tag-option-name{font-size:var(--font-size-sm);color:var(--text-primary)}.selected-tags{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.tag-badge{border-radius:var(--radius-full);font-size:var(--font-size-xs);align-items:center;gap:6px;padding:4px 10px;font-weight:500;display:inline-flex}.tag-badge-dot{background:currentColor;border-radius:50%;width:6px;height:6px}.tag-badge.tag-blue{color:#3b82f6;background:#3b82f626}.tag-badge.tag-green{color:#22c55e;background:#22c55e26}.tag-badge.tag-yellow{color:#eab308;background:#eab30826}.tag-badge.tag-red{color:#ef4444;background:#ef444426}.tag-badge.tag-purple{color:#a855f7;background:#a855f726}.tag-badge.tag-orange{color:#f97316;background:#f9731626}.tag-badge.tag-pink{color:#ec4899;background:#ec489926}.tag-badge.tag-teal{color:#14b8a6;background:#14b8a626}.tag-badge-remove{cursor:pointer;width:14px;height:14px;color:inherit;opacity:.7;transition:opacity var(--transition-fast);background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:10px;display:flex}.tag-badge-remove:hover{opacity:1}.tag-selector-empty{text-align:center;color:var(--text-muted);font-size:var(--font-size-sm);padding:20px}.tag-create-btn{border:none;border-top:1px solid var(--border-color);width:100%;color:var(--primary);font-size:var(--font-size-sm);cursor:pointer;transition:all var(--transition-fast);background:0 0;align-items:center;gap:8px;padding:10px 12px;display:flex}.tag-create-btn:hover{background:var(--bg-hover)}.tag-create-btn svg{font-size:14px}.sla-indicator-compact{border-radius:var(--radius-full);font-size:var(--font-size-xs);color:#fff;white-space:nowrap;align-items:center;gap:4px;padding:4px 8px;font-weight:600;display:inline-flex}.sla-icon{font-size:10px}.sla-time{font-size:var(--font-size-xs)}.sla-indicator-full{background:var(--bg-tertiary);border-radius:var(--radius-md);border:1px solid var(--border-color);padding:16px}.sla-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.sla-status{align-items:center;gap:8px;display:flex}.sla-dot{border-radius:50%;width:10px;height:10px;animation:2s ease-in-out infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.7}}.sla-label{font-weight:600;font-size:var(--font-size-sm);color:var(--text-primary)}.sla-priority{font-size:var(--font-size-xs);color:var(--text-muted)}.sla-priority strong{color:var(--text-secondary)}.sla-progress-container{background:var(--bg-hover);border-radius:var(--radius-full);width:100%;height:6px;margin-bottom:12px;overflow:hidden}.sla-progress-bar{border-radius:var(--radius-full);height:100%;transition:width .5s,background-color .3s}.sla-details{grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px;display:grid}.sla-detail-item{flex-direction:column;display:flex}.sla-detail-label{font-size:var(--font-size-xs);color:var(--text-muted);margin-bottom:2px}.sla-detail-value{font-size:var(--font-size-sm);color:var(--text-primary);font-weight:600}.sla-alert{background:var(--danger-bg);border:1px solid var(--danger);border-radius:var(--radius-sm);align-items:center;gap:8px;margin-top:12px;padding:10px 12px;display:flex}.sla-alert-icon{font-size:16px}.sla-alert-text{font-size:var(--font-size-xs);color:var(--danger);font-weight:500}.sla-within{background:var(--success)}.sla-warning{background:var(--warning)}.sla-breached{background:var(--danger)}.contact-panel{width:var(--contact-panel-width);min-width:var(--contact-panel-width);background:var(--bg-secondary);border-left:1px solid var(--border-color);flex-direction:column;height:100vh;display:flex;overflow-y:auto}.panel-loading{height:200px;color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;gap:12px;display:flex}.panel-header{border-bottom:1px solid var(--border-color);background:var(--bg-secondary);z-index:10;justify-content:space-between;align-items:center;padding:16px 20px;display:flex;position:sticky;top:0}.panel-header h3{font-size:var(--font-size-md);color:var(--text-primary);margin:0;font-weight:600}.panel-actions{gap:4px;display:flex}.btn-panel-action,.btn-panel-close{border-radius:var(--radius-md);width:32px;height:32px;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex}.btn-panel-action svg,.btn-panel-close svg{width:18px;height:18px}.btn-panel-action:hover,.btn-panel-close:hover{background:var(--bg-hover);color:var(--text-primary)}.contact-info-section{border-bottom:1px solid var(--border-color);flex-direction:column;align-items:center;padding:24px 20px;display:flex}.contact-avatar-large{background:linear-gradient(135deg, var(--primary) 0%, #00b386 100%);border-radius:50%;justify-content:center;align-items:center;width:80px;height:80px;margin-bottom:16px;display:flex;overflow:hidden}.contact-avatar-large img{object-fit:cover;width:100%;height:100%}.contact-avatar-large 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